Shipping Policy
Delivery Terms
​
-
Deliveries occur between 10 am to 6 pm. We may call you to check for your availability around the delivery time.
-
Orders will be processed and delivered within 24-48 hours. May take up to 3 days.
-
Orders will be delivered the next day subject to availability. Delivery date and time will be confirmed by us via Call, SMS or WhatsApp.
-
Pre-order products will be delivered within 3-4 business days, provided the orders are placed before 6 pm. Orders placed after 6 pm will get delayed by one more day.
-
We abide by the rules and regulations set by the government and take all necessary safety precautions.
-
We are currently delivering in Mumbai, Navi Mumbai and Thane. For details, please refer to the Shipping / Delivery Charges section below.
-
Pick-up / in-store purchase is available on Tuesday-Sunday, between the time limit 10 am to 6 pm.
-
We are closed on Monday, but we accept orders online, the orders will be processed and delivered on Tuesday.
-
We may deliver your order with other partners like Porter, Wefast (Bozro), etc.
​
Shipping / Delivery Charges
Delivery charges vary depending on the order value and the distance from the source.
​
Pickup / In-store Purchase
​
You can skip the delivery charges by opting for pickup at our store. After placing your order and selecting local pickup at checkout, your order will be prepared (subject to availability) and will be kept ready for pick up on the same day. We will contact you when your order is ready.
​
Our in-store pick-up hours are 10 am to 6 pm on Tuesdays-Sundays. Kindly give us a call for confirmation, before you visit for pickup.
In-store purchase also available within the same time limit.
​
Status of Orders
When your order is processed, you will receive a SMS/an email from us on the contact number/email id provided by you.
When the order is out for delivery, we may call you to check your availability.
If your order is not processed/delivered within 3-4 business days, you may reach us on connect@cruzos.in with your order details.
​
Cancellation, Refund and Exchange
​
For any changes, you may reach us at the earliest on +91 8879565999, as we will not be able to help you once the order is out for delivery.
Kindly refer to our Return & Refund Policy for more detail.